Terms Governing Your Use of GoCOM
These Terms & Conditions govern your access to and use of GoCOM Taxi’s mobile application, website, and related services.
Last updated: November 09, 2025
By accessing or using GoCOM services, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use the platform.
1. Use of the Platform
GoCOM provides a technology platform that helps connect users, including riders and drivers, for transport-related services. Your use of the platform must always comply with applicable laws, these Terms, and any policies or guidelines we may publish from time to time.
2. Eligibility
You may use GoCOM only if you are legally able to enter into a binding agreement and meet any eligibility requirements applicable to the service you are using. Additional checks or documentation may be required for drivers or certain account types.
3. Account Responsibility
You are responsible for maintaining the confidentiality of your account credentials and for activities that occur under your account. You must provide accurate information and notify us if you suspect unauthorized access or misuse of your account.
4. Ride and Driver Services
GoCOM facilitates connections between users through its platform. Ride availability, wait times, service areas, trip outcomes, and driver availability may vary based on location, demand, operational conditions, and other factors.
5. Pricing and Payments
Fares, fees, and other charges may vary depending on factors such as distance, duration, demand, route, location, and applicable taxes or service charges. Payments may be processed through third-party payment providers supported by the platform.
6. Cancellations, Adjustments, and Refunds
Trips may be cancelled by riders or drivers subject to platform rules, operational conditions, and any applicable fees or adjustments. Refunds, credits, or fare reviews may be considered in appropriate cases and handled according to our internal support processes.
7. Prohibited Conduct
You agree not to misuse the platform or use it in a way that may harm GoCOM, other users, drivers, riders, or third parties. Prohibited conduct may include, without limitation:
- fraudulent, deceptive, or unlawful activity;
- harassment, threats, abuse, or unsafe conduct;
- damage to vehicles, devices, or property;
- use of the platform to transport prohibited or unlawful items;
- attempts to interfere with the operation, security, or integrity of the service.
8. Suspension and Termination
We may suspend, restrict, or terminate access to the platform where we reasonably believe there has been a breach of these Terms, misuse of the service, safety concerns, fraud, legal risk, or other conduct inconsistent with platform rules or applicable law.
9. Availability of Services
We do not guarantee uninterrupted access to the platform or that all services will always be available in every area. Features, service options, and platform functionality may change from time to time.
10. Disclaimer and Limitation
To the extent permitted by law, the platform is provided on an “as is” and “as available” basis. While we aim to provide a reliable service, we do not make guarantees regarding uninterrupted availability, suitability for a particular purpose, or the actions of third parties. Nothing in these Terms is intended to exclude rights that cannot be lawfully excluded under applicable law.
11. Changes to These Terms
We may update these Terms from time to time. Updated versions may be published through the app, website, or other communication channels. Continued use of GoCOM after updated Terms become effective may constitute acceptance of the revised Terms.
12. Governing Law
These Terms are governed by the laws applicable in Nigeria, subject to any mandatory legal requirements that may apply in a particular jurisdiction or context.
13. Contact Us
GoCOM Synergy & Investment Ltd
Email: legal@gocom.com.ng
Phone / WhatsApp: +234 815 607 4339
Need More Help?
If you have questions about these Terms or need general assistance, you can contact our support team.