Frequently Asked Questions
Answers to Common Questions About GoCOM
Find quick answers about booking rides, payments, cancellations, safety, support, and other common GoCOM questions.
If you still need help after checking this page, our support team is available to assist you.
Open the GoCOM app, enter your pickup location and
destination, choose your ride option, and tap
Book to confirm your trip.
Yes. After entering your trip details, choose the
option to schedule your ride and select your preferred
pickup date and time.
Go to your active trip and tap
Cancel Ride. Cancellation charges may
apply depending on the stage of the trip.
Fares are based on factors such as distance, trip
duration, applicable fees, and current demand. Where
available, you will see an estimated fare before you
confirm your trip.
GoCOM supports major bank cards and other available
in-app payment options. You can manage your payment
methods inside the app.
Yes. You can add extra stops while setting up your
trip. Your fare may update depending on the number and
distance of stops.
Once your ride is confirmed, you can use the in-app
call or messaging options to contact your driver.
You can monitor your driver’s live ETA in the app. If
there is a significant delay, you may contact the
driver or cancel the trip based on the applicable
cancellation policy.
Yes. If airport pickup or drop-off is available in
your area, enter the airport as your pickup or
destination and follow the app instructions for the
correct meeting point.
Go to the promotions or offers section in the app,
enter your promo code, and apply it before confirming
your trip.
Open your completed trip in ride history and use the
available lost item or support option. If you still
need help, contact
support@gocom.ng.
These options may be available depending on your city
and the ride types currently supported in that area.
GoCOM is designed with rider safety in mind. Drivers
are reviewed, and the app may provide safety features
such as trip sharing and access to support tools
during a trip.
Use Help & Support inside the app
for trip issues, account questions, and general
support. You can also contact
support@gocom.ng
or call
+234 815 607 4339.
Still Need Help?
If you could not find the answer you were looking for, our support team is ready to assist you.