How GoCOM Handles Your Personal Information
GoCOM Taxi (“GoCOM,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our mobile application, website, and related services.
Effective date: November 09, 2025
By using GoCOM services, you acknowledge that your information may be collected and used as described in this Privacy Policy. We encourage you to read this page carefully and check back from time to time for updates.
1. Information We May Collect
Depending on how you use our services, we may collect the following categories of information:
- Account information, such as your name, email address, phone number, profile details, and login credentials.
- Identity or verification information, where required for rider or driver onboarding and compliance checks.
- Trip information, such as pickup and drop-off locations, route details, trip history, trip times, and fare information.
- Location information, including approximate or real-time location data when needed to provide trip-related services.
- Payment-related information, such as transaction references and billing-related details. Payment processing may be handled by third-party providers.
- Technical and usage information, such as device information, app version, IP address, logs, and diagnostic data.
2. How We May Use Information
We may use collected information to:
- provide, operate, and improve our services;
- create and manage user accounts;
- facilitate rides, trip matching, navigation, and support services;
- process transactions and manage service-related payments;
- communicate with users about trips, accounts, updates, and promotions;
- investigate fraud, abuse, safety incidents, and policy violations;
- comply with legal, regulatory, or operational requirements.
3. When Information May Be Shared
We may share information where necessary to operate the service, including with:
- drivers and riders in connection with active trips;
- payment processors and other service providers;
- technology, hosting, analytics, or support partners;
- regulators, courts, law enforcement, or other authorities where required or permitted by law.
4. Data Retention
We retain information for as long as reasonably necessary to provide services, maintain records, resolve disputes, enforce our policies, meet legal obligations, and support legitimate business and operational needs.
5. Data Security
We take reasonable steps designed to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on applicable law, you may have rights relating to your personal information, including the right to:
- request access to information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of certain information;
- object to or limit certain forms of processing;
- withdraw consent where processing is based on consent.
7. Third-Party Services
GoCOM may use third-party tools, service providers, or integrations to support payments, communications, analytics, hosting, mapping, or other parts of the service. These third parties may process information in accordance with their own privacy practices and contractual responsibilities.
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, operations, legal obligations, or data practices. Where appropriate, we may post the updated version through our app, website, or other communication channels.
9. Contact Us
If you have questions about this Privacy Policy or would like to contact us regarding privacy-related matters, you may reach us at:
GoCOM Synergy & Investment Ltd
Email: dpo@gocom.ng
Support: support@gocom.ng
Need More Help?
For account or trip-related questions, you can also visit our support resources.