How to Delete Your GoCOM Account
Riders and drivers can delete their GoCOM account directly from inside the app.
This page explains where to find the option, what happens after you submit your request, and what information may still be retained where necessary.
Delete Your Account in the App
- Open the GoCOM app and sign in to your account.
- Go to Support.
- Select Delete Account.
- Follow the on-screen steps to confirm your request.
- Wait for the app to show the account deletion completion message.
If You Cannot Access the App
If you are unable to access your account in the app, you may contact us for assistance with your deletion request.
Email: dpo@gocom.ng
Support: support@gocom.ng
We may ask for information needed to verify that the request is coming from the account owner.
What Happens After Deletion
Once your deletion request is processed, your account will no longer be available for normal use.
- You may lose access to your profile and account-related features.
- You may no longer be able to sign in using the deleted account.
- Your account information may be removed, deleted, or deactivated according to our internal processes and legal obligations.
Information That May Still Be Retained
Even after account deletion, we may retain limited information where necessary for purposes such as:
- legal and regulatory compliance;
- fraud prevention and safety investigations;
- financial, tax, or transaction record-keeping;
- dispute resolution and enforcement of platform rules.
Processing and Verification
Account deletion requests may be subject to review and verification. In some situations, deletion or removal of certain data may take additional time where required for operational, legal, safety, or compliance reasons.
Need Help?
If you need help deleting your account or have questions about your data, you can contact our team or review our privacy information.